Would you speak up when a customer is treated rudely?
You are standing in a queue when a staff member snaps at the customer ahead of you, clearly unfairly. Everyone else is looking at their phones. You are next. You could say something and risk making things worse, or stay quiet and keep your own turn calm. Silence is also a choice, and so is speaking. Either way, everyone in that queue will remember how you handled it.
A staff member is being openly rude to a customer who clearly does not deserve it. You are next in line.
Why people pick each side
Stay out of it
Staying out of it leans Caution: you weigh how things could escalate and prefer to keep yourself and the moment steady.
Say something
Saying something leans Fairness: you cannot let unfair treatment pass in front of you, and you accept the discomfort of being the one who speaks.
You know what you believe. But what would you do?
13 everyday dilemmas. No right answers. Your choices point to one of 13 archetypes, and then you find out how alike you and your friends really are.
Take the free testMore dilemmas
- Would you tell a stranger the cashier shorted their change?
- Should you talk to the coach when your kid says don't?
- Would you wave the other car in or take the spot?
In these collections
- Community dilemmas: would you step in?
- Moral dilemma questions: 15 hard choices
- Ethical dilemmas for classrooms, book clubs and teams
